Privacy Policy

1. Who We Are

KOI Build Co ("we," "us," "our") is a home remodeling and construction company serving Olympia, Lacey, Tumwater and the South Puget Sound area, WA. This policy explains what information we collect through koi.build and how we use it.

2. Information We Collect

• Contact and free estimate forms: name, email, phone number, project type, project address or city, and project details you submit.
• Website chat: your messages and any details you share in the chat, such as your name, phone number, email and project information.
• Financing pre-qualification tool: name, phone number, address, property details, and financial information you provide (such as income range, credit score range, or mortgage details) if you use this tool.
• Automatically collected data: pages visited, browser and device type, approximate location, and referring website, collected via Google Analytics.

3. How We Use Your Information

• To respond to inquiries and provide estimates
• To process financing pre-qualification requests
• To improve our website and services
• To send you marketing communications, only if you've opted in

4. Third-Party Services

We use Google Analytics to understand site traffic. Free estimate requests and website chats are received through Pipedrive, the system we use to manage customer inquiries, and the free estimate form uses Google reCAPTCHA to block spam. Some other forms on the site use EmailJS to deliver submissions to our team. We do not sell your personal information to third parties.

5. Cookies

Google Analytics uses cookies to track site usage. You can disable cookies through your browser settings at any time.

6. Data Security

We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

8. Children's Privacy

Our site is not directed at children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page.